Fully Managed Service
We utilise best-in-class systems from vendors including EMC and Alcatel-Lucent to provide core, fault, provisioning, performance, change, service desk, inventory and capacity planning solutions. All of these can be supplied fully integrated using the innovative Federos™ platform – so we can tailor the user interface by role or by individual to suit the needs of your business.
“TDB, is more focused on process and bidirectional workflow, and clearly positions itself as a complement to and enabling tool for DCIM.”
Andy Lawrence, VP Research
Support issues are reported via our web based ticketing system, email or telephone and are generally resolved using our secure remote management solution. Our service level agreements (SLA) are comprehensive and are underpinned by our commitment to use experienced engineers based in our primary facility in the UK.
We offer a variety of ways to pay for this service:
- Monthly fee
- Time and materials
- Price per managed device
Proactive Performance Monitoring
At the heart of the service is proactive performance monitoring. If a system, link, network element or CPU is approaching capacity, we will provide regular reporting to highlight the potential issue and enable effective and efficient investment planning. If necessary we can design, install and manage this additional capacity – ensuring a seamless experience for our customers. As well as monitoring performance, we also track equipment and software vendors for published hardware and software problems or updates. As a result, you can be sure that your systems are always fully patched and appropriately tuned.