Network Operations Centre
Customers are demanding an ever increasing range of services at higher levels of guaranteed performance, while networks and technologies are becoming ever more complex. Managing network operations in this environment is an on-going challenge for any organisation.
“Federos™ covers dashboarding and consoling capabilities to provide a NOC console, with a deeper level of technology detail than most”
Robert Naegle, Market Guide for IT Process Automation, 23 March 2015 ID:G00264762
The Network Operations Centre (NOC) is at the front line, proactively managing complex networking environments. NOC personnel are often responsible for monitoring one or many networks for conditions that may require special attention to avoid degradation of service, with personnel required to analyse problems, perform troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution. Multiple System Management tools are deployed to improve the efficiency of operational functions through incident response, network monitoring and reporting.
- Secure Single Sign-On increases productivity
- Integrated unified portal views improve response to customer events
- Process driven tasks accelerate issues resolution efficiency
- Role based access ensures users have information appropriate to their function
- Loose coupled integration enables Management Systems to be seamlessly interchanged
- Process driven and a standard user interfaces simplify the challenges of staff churn
Vendors such as IBM, CA, EMC and VMWare are leading providers of Systems Management tools. These management solutions need to be easy to use and provide actionable operator specific content to the user. Providing this cross-system capability requires new ways of presenting management information, across both new and legacy technologies.
FEDEROS USER STORY
Find out why Global Cloud Xchange relies on Federos to integrate global business processes across disparate Operational Support Systems. Read how: GEO Networks uses Federos™ to automate fibre provisioning Read our blog article: “7 Benefits of Unified Service Management“
Gartner Quote extracted from the Gartner ITPA Market Guide, created 23 March 2015 (G00264762), produced by Analysts: Robert Naegle & Michelle A. Brosnahan