Holistic Service Management
In the current marketplace, businesses are looking to address two competing, diametrically opposed objectives: to match the requirements for a flexible, role based, real-time, customer driven user interface with the need for controlled, standardised, secure, reliable IT services. These objectives are set in the context of a plethora of Cloud service options, combined with an implicit need to reduce costs and leverage existing investments in IT infrastructure.
“TDB Fusion have made particular advances [in DCIM], offering integration libraries, building specific and powerful integrations.”
Andy Lawrence, VP Research
TDB Fusion has developed a Holistic Service Management methodology to enable our customers to put IT at the heart of their business – leveraging, rather than replacing, existing investments in technology – integrating disparate multi-vendor IT management systems through a centralised, innovative management portal, underpinned by a powerful workflow and integration capability.
FEDEROS KEY BENEFITS:
- Unified, correlated, role-based portal
- Reduced costs through process automation
- Integration of multi-vendor business systems
- Improved customer and business services
FEDEROS™ UNIFIED SERVICE MANAGER
With Federos – the Unified Service Management (USM) platform – we help businesses adopt a flexible, automated, and dynamic approach to IT systems management. The solution enables customers to join the dots between multi-vendor software, legacy platforms and external data sources in a controlled, standardised, secure form, and to present that data through a flexible, role-based user interface, which can be tailored to the changing demands of the business. The Federos USM user interface provides a framework within which individual Apps provide role-based, multi-tenanted, bi-directional access to data sources in a secure and controlled manner, tailored to the users’ individual needs. Our customers realise the benefits immediately, with significant improvements in operational efficiency and IT service visibility – extending the life and maximising the value from legacy IT investments, and allowing the introduction and management of Cloud based services in a controlled and secure manner. Federos USM includes the Workflow & Integration capabilities defined under the following section: The Federos™ Workflow Engine and Unified Service Manager Integration
FEDEROS USER STORY
Read our blog article: “7 Benefits of Unified Service Management“