Holistic Service Management Network
Operations
Centre
Enterprise as a Service Automated Network Service Provisioning Cloud Management Platform
Holistic Service Management Network
Operations
Centre
Enterprise as a Service Automated Network Service Provisioning Cloud Management Platform
Holistic
Service
Management

Holistic Service Management

In the current marketplace, businesses are looking to address two competing, diametrically opposed objectives: to match the requirements for a flexible, role based, real-time, customer driven user interface with the need for controlled, standardised, secure, reliable IT services. These objectives are set in the context of a plethora of Cloud service options, combined with an implicit need to reduce costs and leverage existing investments in IT infrastructure.

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“TDB Fusion have made particular advances [in DCIM], offering integration libraries, building specific and powerful integrations.”

Andy Lawrence, VP Research

TDB Fusion has developed a Holistic Service Management methodology to enable our customers to put IT at the heart of their business – leveraging, rather than replacing, existing investments in technology – integrating disparate multi-vendor IT management systems through a centralised, innovative management portal, underpinned by a powerful workflow and integration capability.

 

Federos Service Portal

Holistic Service Management

FEDEROS KEY BENEFITS:

  • Unified, correlated, role-based portal
  • Reduced costs through process automation
  • Integration of multi-vendor business systems
  • Improved customer and business services

FEDEROS™ UNIFIED SERVICE MANAGER

​With Federos – the Unified Service Management (USM) platform – we help businesses adopt a flexible, automated, and dynamic approach to IT systems management. The solution enables customers to join the dots between multi-vendor software, legacy platforms and external data sources in a controlled, standardised, secure form, and to present that data through a flexible, role-based user interface, which can be tailored to the changing demands of the business. The Federos USM user interface provides a framework within which individual Apps provide role-based, multi-tenanted, bi-directional access to data sources in a secure and controlled manner, tailored to the users’ individual needs. Our customers realise the benefits immediately, with significant improvements in operational efficiency and IT service visibility – extending the life and maximising the value from legacy IT investments, and allowing the introduction and management of Cloud based services in a controlled and secure manner. Federos USM includes the Workflow & Integration capabilities defined under the following section: The Federos™ Workflow Engine and Unified Service Manager Integration