Tier 1 Bank
Case Study
Tier 1 Bank
Case Study
Tier 1 Bank
Case Study

Tier 1 Bank Case Study

The Challenge

Federos was selected by a tier 1 bank to undertake a major infrastructure upgrade. A significant part of this upgrade has included the replacement of their network infrastructure, uniquely moving to adopt Juniper technology. This programme of work has been implemented in 20 data centres across 4 geographical regions and uses Federos to provide integration and automation through a set of tailored dashboards, providing a centralised, role-based operating environment for users.

“The Federos deployment represents a critical step and is enabling us to adopt a role-based approach to management system visualisation and automation, which will provide recurring benefits to the business long into the future.”

Global Head of Network Architecture, Tier 1 Bank

Federos Management Systems Integration Requirements

The system integrations crossed multiple functional areas managed by an array of vendor solutions – Federos integrated all systems and provided cross platform automation.

Device Fault Management

Performance Management

Network Config, IP & Change Mgmnt

Infoblox

Configuration Management

Hewlett-Packard

Support Ticket Management

ServiceNow

Federos Deployment: Project Requirements & Use Cases

The deployment of Federos Unified Service Manager was carried out to meet specific project requirements in line with five specific use cases:

  • Flexible, role-based user interface for network management
  • Automation of the on-boarding, management & decommissioning of network services
  • Enable consistent device discovery
  • Integration of designated management systems
  • Support implementation in over 20 data centres with a phased implementing across four geographical regions

#1 BULK IMPORT/RECONCILIATION

  • enhanced-sla-from-federosBulk imports for a site, region, IP address range or all devices in SMARTS
  • Captures all qualifying devices
  • Single view of management status error/exception handling
  • Captures all qualifying devices
  • Decision tree on whether to discover or entity map devices to facilitate correlated management information.

#2 REMOVE/DEACTIVATE/ REACTIVATE DEVICES

  • better-information-from-federosAbility to right click on a device and remove from one or all of the underlying tools
  • Ability to run a process to deactivate a device in underlying tools
  • Ability to deactivate multiple devices with a single process error and exception handling
  • Ability to reactivate devices from a pick list of deactivated devices in the underlying tools

#3 ORCHESTRATION OF INCIDENT TICKET CREATION

  • competitive-edge-with-federosSingle sign-on allows users to log into Federos and interact with ServiceNow
  • Ability to click on a SMARTS alert and create an incident in ServiceNow
  • Automatic creation of a ticket in ServiceNow and update of the SMARTS alert with the Ticket ID

#4 NOC DASHBOARDS

  • information-transparency-with-federosViews for Level 0 up to Level 3 NOC operators
  • Broken down from a global to regional views
  • Single view allows user to drill down into detail from one location
  • Polled alerts keep operators up to date with latest alarms

#5 ADD DEVICES

  • Add devices with FederosAbility to run a process to add devices into underlying tools
  • Identify by hostname or IP address
  • Choice of which underlying tool to add (Discover) into – one or many
  • Can include ServiceNow change number
  • Error and exception handling
  • Email results list

Why Federos was chosen

Federos Unified Service Manager was chosen as the management solution due to its ability to provide:

  • Integration – REST-based integration to allow data across disparate systems to be linked and shared across operational teams and departments.
  • Device Management – Using Federos automation to add or remove devices in multiple underlying management tools and provide a one stop view of device status across the management applications.
  • Role-Based Dashboards – Through dashboard views and single sign-on provide one stop views to NOC agents to view correlated data and significantly reduce the mean time to repair (MTTR).
  • Scalability – Initially deployed in 20 data centres across four geographical regions and 2,000+ devices, many with multiple 10,000+ interfaces

20 data centres

10,000+ interfaces