Managed Service Providers
In a competitive market, managed service providers (MSPs) rely on us to help them stand out for all of the right reasons. Too often, MSPs are battling against the limitations of running legacy, point solutions without the resources or desire to implement a major systems refresh – and manage the disruption and anguish that can result. We utilise a unified service management strategy to remove this barrier and allow our service provider customers to leverage, rather than replace, existing investments in technology.
“TDB Fusion’s Federos™ brings DCIM, IT and business management together”
Andy Lawrence, VP Research
With Federos™ – our unified service management platform – we remove this barrier and allow you to leverage, rather than replace, existing investments in technology. We help MSPs deliver a flexible, automated and dynamic approach to IT systems management. Using our software based solutions, they combine integrated process management with efficiencies in service delivery, and provide end customer visibility through tailored, branded dashboards, service catalogues and reports through their own, customised interface. This powerful capability brings a number of tangible benefits:
Improved Business Performance
A unified service management strategy provides MSPs with the tools they need to control, manage and improve business performance. It’s about making it easier to integrate and automate IT systems, ensuring everything can evolve and be refined as the business develops – without the need for expensive external consultants.
Value Added Services
Federos provides a centralised, interactive portal that can be tailored and branded for resellers or end customers, giving them access to service catalogues, live reports and detailed performance information. It means MSPs can tailor the customer experience in no time at all – giving their customers the information they want, when they want it and in whatever format works best.
Integrated and Automated Operations
By streamlining operational control over day-to-day activities we can significantly reduce the risk of user errors and poor data integrity. In addition, because we unify data in a single layer, MSPs can benefit from user-defined Apps with two-way interaction through a single interface. This unprecedented level of control and operational efficiency is fundamental in helping our service provider customers support more clients using the same resources. (Read about Automated Network Service Provisioning).
All TDB Fusion solutions are available on a variety of flexible commercial models. This means that MSPs can access our solutions in a way that mirrors their own business model. We work on your terms – not the other way round.