Federos Unified Service Manager
TDB Fusion has developed a Unified Service Management methodology to enable our customers to put IT at the heart of their business – leveraging, rather than replacing, existing investments in technology – integrating disparate multi-vendor IT management systems through a centralised, innovative management portal, underpinned by a powerful workflow and integration capability.
“TDB Fusion’s Federos-based Holistic DCIM provides the only independent platform for linking physical datacenter management systems to other systems”
Andy Lawrence, VP Research
In the current marketplace, businesses are looking to address two competing, diametrically opposed objectives: to match the requirements for a flexible, role based, real-time, customer driven user interface with the need for controlled, standardised, secure, reliable IT services. These objectives are set in the context of a plethora of Cloud service options, combined with an implicit need to reduce costs and leverage existing investments in IT infrastructure.
FEDEROS KEY BENEFITS:
- Unified, correlated, role-based portal
- Reduced costs through process automation
- Integration of multi-vendor business systems
- Improved customer and business services
FEDEROS™ UNIFIED SERVICE MANAGER
With Federos – the Unified Service Management (USM) platform – we help businesses adopt a flexible, automated, and dynamic approach to IT systems management. The solution enables customers to join the dots between multi-vendor software, legacy platforms and external data sources in a controlled, standardised, secure form, and to present that data through a flexible, role-based user interface, which can be tailored to the changing demands of the business. The Federos USM user interface provides a framework within which individual Apps provide role-based, multi-tenanted, bi-directional access to data sources in a secure and controlled manner, tailored to the users’ individual needs. Our customers realise the benefits immediately, with significant improvements in operational efficiency and IT service visibility – extending the life and maximising the value from legacy IT investments, and allowing the introduction and management of Cloud based services in a controlled and secure manner. Federos USM includes the Workflow & Integration capabilities defined under the following section: Workflow & Integration
FEDEROS USER STORY
Find out why Global Cloud Xchange relies on Federos to integrate global business processes across disparate Operational Support Systems. Read how: GEO Networks uses Federos™ to automate fibre provisioning Read our blog article: “7 Benefits of Unified Service Management”