IT infrastructure management may not be a core business competence, but it is mission-critical.
Yet in many organisations, resources with core business skills are frequently distracted from strategic roles and onto tactical tasks. Attempts to lock down operations with service level agreements (SLAs) can lead to inflexibility to change and reluctance to innovate.
While in-house IT costs continue to rise, budgetary constraints mean that you need to be able to accurately predict levels of spending on network, service and application operations, while retaining the innovative edge that forms the basis of your competitive advantage.
In order to meet all the above requirements, one option is to transfer day-to-day responsibility for your operational processes to an external organisation.
IT service management expertiseTDB Fusion use advanced remote management tools to manage your IT infrastructure from our central Hare Hatch service centre, with most issues resolved centrally. Our ability to manage many organisations means you gain from our economies of scale.
We use best-in-class systems from Voyence, Alcatel-Lucent, EMC and others to manage core service desk, fault, provisioning, performance, change, service, inventory and capacity business processes.
All these processes are integrated using our own Federos workflow management solution, ensuring flexibility to your changing requirements. You also benefit from our own continuous improvement programme, and those of our other customers.
All our staff are based in the UK.
Proactive performance monitoringKey to our record in achieving promised SLAs is our insistence on proactive performance monitoring. If a system, link, network element or CPU is approaching capacity, we will accurately forecast the optimal time to order increased capacity.
If required we can design, install and manage the additional capacity, ensuring a seamless experience for service users.
TDB Fusion proactively monitor equipment and software vendors for published hardware and software problems and updates. As a result, your systems are always fully patched and appropriately tuned.
Price structures
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